SearchAirport Services for People with Disabilities
Akron-Canton Airport strives to be extremely user-friendly for persons with disabilities and does not discriminate on the basis of disability in access to, treatment of, or employment at the airport. CAK is dedicated to offering full ADA accessibility.
Access to the Airport and Parking
Handicapped parking spaces are available in all CAK parking lots, near shuttle pick-up areas, and in front rows. All airport parking shuttles are lift-equipped. Wheelchair service is available from your airline inside the terminal building.
Elevators
Most of the Akron-Canton Airport Terminal is single-level. Elevator access to the second level is available in our new concourse. Generally speaking, if you see an escalator, there is an elevator nearby.
Paging for the Deaf and Hard of Hearing
If you anticipate receiving a page or if you wish to leave a standard audible page, call the airport information center at 330-499-4221 or 888-434-2359.
Restrooms
All public area restrooms are handicap accessible.
Wheelchairs
Wheelchairs are provided by the airlines for their customers. Service can be requested from the airline in advance or at the ticket counter when you check in.
Sunflower Program
The Sunflower Program's purpose is to assist those traveling with hidden disabilities who may need a little extra patience, care, and explanation during their travel experience. The goal of implementing this program is to bring awareness to those with hidden, or invisible, disabilities and to remind airport staff to exercise extra compassion and empathy when working with these passengers and their families.
The Program utilizes Sunflower lanyards, bracelets, or pins worn by those with a disability as a route to discreetly identify themselves to the airport community that the individual wearing it has a hidden disability and might require additional assistance, extra time, or patience.
While the program allows the airport community to provide an extra level of customer service care, wearing a lanyard does not guarantee fast-tracking through security or any other priority access. Passengers are still required to arrange any further special assistance needed with TSA and their respective airline directly.
Website Accessibility
At the Akron-Canton Airport, we are deeply committed to ensuring that our programs, services, and digital resources are accessible to everyone in our community. We believe that every individual deserves a personal, respectful, and seamless experience, regardless of their abilities or how they navigate the web.
We are actively working to increase the accessibility and usability of our website so that all visitors, including individuals with visual, auditory, motor, or cognitive disabilities, can easily access the support they need.
Our Commitment and Standards
We remain dedicated to the ongoing enhancement of the accessibility of our website and services. This commitment is rooted in the belief that ensuring a smooth, inclusive, and unrestricted experience for individuals with disabilities is a shared ethical responsibility.
We are always striving to enhance the accessibility of all pages and materials on our website. It is possible that some content has not yet been fully aligned with accessibility standards. This could be because we have identified the most suitable fix to improve a user's experience.
Our organization is committed to making our website accessible and in line with regional regulations. We aim to conform to the Americans with Disabilities Act (ADA) and WCAG 2.1 (Web Content Accessibility Guidelines 2.1) at level AA.
Reporting Accessibility Problems with this Website
We’re always looking to improve the accessibility of our website. If you encounter content you cannot access, please contact us using the details below, and we will provide you with an accessible alternative.
Phone: 1.888.434.2359
Address: info@akroncantonairport.com
Online Contact Form
With any feedback we receive, we aim to respond within a suitable time. (if a response is requested).